Privacy Policy

1. About This Privacy Policy

This Privacy Policy applies when you visit the Cova Sleep website, place an order, contact our customer care team, subscribe to communications, interact with us through supported communication channels, or otherwise provide information to Cova Sleep.

By using our website or providing your personal information to us, you acknowledge that your information may be handled as described in this policy, subject to applicable data protection laws.

2. Information We May Collect

The information we collect depends on how you interact with Cova Sleep.

Information you provide directly

• Your name.
• Phone number.
• Email address.
• Delivery or billing address.
• Order details.
• Products purchased or requested.
• Customer service messages and enquiries.
• Information provided when requesting a return, exchange or warranty support.
• Any other information you voluntarily provide to us.

Information collected automatically

When you use our website, certain technical information may be collected automatically through cookies, analytics tools or similar technologies.

• IP address.
• Browser type.
• Device type.
• Operating system.
• Pages viewed.
• Time spent on the website.
• Referring pages or websites.
• General interaction information.

3. How We Use Your Information

We may use personal information for purposes including:

• Processing and confirming orders.
• Arranging delivery and fulfilment.
• Communicating with you about your order.
• Providing customer care and after-sales support.
• Handling returns, exchanges and warranty requests.
• Responding to enquiries.
• Managing payments and transaction records.
• Improving our website, products and customer experience.
• Preventing fraud, misuse or suspicious activity.
• Sending marketing communications where permitted.
• Complying with legal and regulatory obligations.
• Keeping appropriate business and transaction records.

4. Order & Delivery Information

When you place an order, we may use your name, phone number, delivery address, order details and related information to process and deliver your purchase.

Where necessary, relevant delivery information may be shared with delivery partners, logistics providers, fulfilment partners or other service providers involved in completing your order.

These parties should only receive the information reasonably necessary to perform their services.

5. Payments

Payments made through our website may be processed by third-party payment providers.

Depending on the payment method used, your payment provider may collect and process financial information directly under its own privacy and security practices.

6. Cookies & Similar Technologies

Our website may use cookies and similar technologies to help the website function properly, understand how visitors use the site, remember preferences and improve the shopping experience.

Cookies may also be used by analytics, advertising or other third-party services where such services are enabled on the website.

You may be able to control certain cookies through your browser settings or any cookie preference tools made available on our website.

7. Marketing Communications

Where permitted, Cova Sleep may send you information about products, promotions, new collections, special offers or other updates that may be relevant to you.

Marketing communications may be sent through channels such as email, SMS or supported messaging platforms depending on the information you have provided and your communication preferences.

You may request to stop receiving marketing communications at any time using the unsubscribe method provided in the message or by contacting us.

You may still receive important transactional communications relating to orders, payments, delivery or customer support even if you opt out of marketing.

8. When We May Share Information

Cova Sleep may share personal information with trusted third parties where reasonably necessary to operate our business and provide our services.

These may include:

• Payment processors.
• Delivery and logistics providers.
• Website hosting providers.
• E-commerce technology providers.
• Customer service systems.
• Email, SMS or communication service providers.
• Analytics and website performance providers.
• Professional advisers.
• Government, regulatory or law enforcement authorities where required by law.

We may also disclose information where reasonably necessary to protect the rights, safety, property or legitimate interests of Cova Sleep, our customers or others.

9. Third-Party Services

Our website may use or link to services operated by third parties.

These third parties may process information under their own privacy policies and terms. Cova Sleep is not responsible for the privacy practices of independent third-party websites or services.

We encourage customers to review the privacy policies of third-party services where appropriate.

10. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer service, accounting, dispute resolution, fraud prevention, warranty administration and legal compliance.

Different types of information may be kept for different periods depending on business and legal requirements.

11. Data Security

Cova Sleep takes reasonable administrative, organisational and technical steps designed to protect personal information from unauthorised access, misuse, loss, alteration or disclosure.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their own devices, passwords and account information.

12. Your Privacy Rights

Depending on applicable law and the circumstances, you may have rights relating to your personal information.

These rights may include the ability to:

• Ask whether we hold personal information about you.
• Request access to certain personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of information in certain circumstances.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.
• Opt out of certain marketing communications.
• Request information about how your personal data is being used.

Some requests may be subject to legal exceptions, verification requirements or record-keeping obligations.

13. Requests to Access, Correct or Delete Information

If you wish to make a privacy-related request, contact Cova Sleep using the contact information provided below.

We may need to verify your identity before completing certain requests in order to protect customer information.

We may also retain information where required for legal, financial, fraud-prevention or legitimate business purposes.

14. International Data Processing

Some service providers used by Cova Sleep may process or store information in countries other than the country where you are located.

Where personal information is transferred across borders, we aim to use appropriate safeguards and service providers that handle information responsibly, subject to applicable law.

15. Children’s Privacy

Cova Sleep’s products and website are intended primarily for general consumers purchasing sleep and bedroom products.

We do not intentionally seek to collect unnecessary personal information from children.

If you believe a child has provided personal information to us in circumstances where it should not have been collected, please contact us so the matter can be reviewed.

16. Fraud Prevention & Security

We may use customer, transaction and technical information to help identify suspicious orders, prevent fraud, protect customers and maintain the security of our website and business operations.

Where appropriate, certain orders may require additional verification before they are processed or delivered.

17. Business Changes

If Cova Sleep or the business operating Cova Sleep is reorganised, merged, sold, transferred or otherwise changes ownership, personal information may form part of the business information transferred as part of that transaction, subject to applicable legal requirements.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, services or legal obligations.

Where changes are made, the updated version may be posted on this page with a revised “Last updated” date.

We encourage customers to review this page periodically.

19. Contact Us About Privacy

If you have a question, concern or request relating to this Privacy Policy or the way Cova Sleep handles personal information, please contact our customer care team.

You may also use our main Contact Page.