FREQUENTLY ASKED QUESTIONS
Everything you need to know about Cova Sleep.
From choosing your mattress to delivery, care and support, we’ve answered the questions customers are most likely to ask.
Browse FAQs
PRODUCTS
About Cova Sleep.
Learn more about the brand, our products and what makes the Cova experience different.
What is Cova Sleep?
Cova Sleep is a premium sleep and bedroom brand focused on mattresses, pillows, bedding and other sleep essentials designed to make your nights more comfortable and your bedroom more inviting.
Is Cova Sleep only a mattress brand?
No. Mattresses are an important part of Cova Sleep, but the brand is being built around the complete sleep experience, including pillows, bedding and other bedroom essentials.
What makes Cova Sleep different?
Our focus is on thoughtful comfort, balanced support, refined design and products that feel premium without unnecessary complexity.
Where can I shop Cova Sleep products?
You can shop available Cova Sleep products directly through our website. Visit the Shop page to see the current collection.
MATTRESS
Rosy Night Signature.
Answers to common questions about Cova Sleep’s flagship hybrid mattress.
What is Rosy Night Signature?
Rosy Night Signature is Cova Sleep’s premium hybrid mattress, designed to combine comfortable cushioning with dependable support for a balanced sleep experience.
What does hybrid mattress mean?
A hybrid mattress combines more than one type of comfort and support technology so different layers can work together to create a more balanced feel.
Is Rosy Night Signature soft or firm?
Rosy Night Signature is designed around a balanced feel — comfortable enough to relax into while still providing reassuring support underneath.
Will I sink deeply into the mattress?
The mattress is designed to provide a soft, welcoming feel without excessive sinking, giving you a more balanced combination of cushioning and support.
Does Rosy Night Signature help with pressure comfort?
Its comfort layers are designed to provide cushioning around areas such as the shoulders, back and hips while you rest.
How do I know if Rosy Night Signature is right for me?
It may be a good fit if you want premium comfort, balanced support and a mattress that feels neither excessively hard nor overly soft.
ORDERS & PAYMENT
Shopping with Cova.
How do I place an order?
Choose your preferred product, select the available options and complete your order through the checkout page.
How will I know my order was received?
After placing an order, you should receive an order confirmation through the contact details provided during checkout.
Can I change my order after placing it?
Contact Cova Sleep customer care as soon as possible. Whether a change can be made will depend on the status of your order.
What payment methods do you accept?
Update this answer with the payment methods currently available on your Cova Sleep checkout.
DELIVERY
Getting Cova to you.
Everything customers need to know about shipping and delivery.
Where does Cova Sleep deliver?
Update this answer with your current delivery locations and coverage areas before publishing.
How long does delivery take?
Delivery time depends on your location and product availability. Add your current delivery timelines here before publishing.
How much does delivery cost?
Delivery charges may vary by location and product. The applicable delivery cost should be communicated during checkout or order confirmation.
Will I be contacted before delivery?
Where applicable, the delivery team may contact you using the phone number provided with your order to coordinate delivery.
What should I do if my delivery is delayed?
Contact Cova Sleep customer care with your order details so the team can help check the status of your delivery.
RETURNS & AFTERCARE
After your order arrives.
What should I do when my mattress arrives?
Follow any unpacking and setup instructions supplied with your mattress. Place it on a suitable supportive bed base and allow it to settle into position before regular use.
How should I care for my mattress?
Use clean bedding, keep the mattress dry, use a suitable base and follow any care instructions provided with your product.
Can I return a Cova Sleep product?
Returns are subject to the applicable Cova Sleep returns policy and the condition of the product. Please review the Returns & Warranty page for the current terms.
Does Cova Sleep offer a warranty?
Warranty coverage depends on the product and the terms in effect at the time of purchase. Check the Returns & Warranty page for current information.
What if I have a problem with my product?
Contact Cova Sleep customer care with your order information and details of the issue so the team can guide you through the next steps.
STILL HAVE A QUESTION?
We’re happy to help.
If you didn’t find the answer you were looking for, contact the Cova Sleep customer care team and we’ll point you in the right direction.
Contact Cova Sleep
BETTER NIGHTS. BRIGHTER DAYS.
Ready to discover Cova?
Explore thoughtfully designed sleep products created to make your nights more comfortable.