Delivery & Shipping

1. Delivery Overview

Cova Sleep delivers eligible products to supported locations using our delivery team and approved logistics partners.

Delivery availability, timing and cost may depend on your location, product type, order size and stock availability.

2. Delivery Locations

We aim to deliver Cova Sleep products to customers in supported locations across Nigeria.

Some destinations may require special delivery arrangements, especially for mattresses, larger items or locations outside major delivery areas.

If you are unsure whether we deliver to your location, please contact Cova Sleep customer care before placing your order.

3. Delivery Timelines

Delivery time depends on the destination, product availability and logistics conditions.

4. Delivery Charges

Delivery charges may vary depending on your location, the size of the order and the delivery method required.

Where a delivery fee applies, the relevant charge should be communicated before the order is completed or dispatched.

Large products such as mattresses may attract different delivery charges from smaller items.

5. Order Confirmation Before Dispatch

Orders may be reviewed and confirmed before dispatch.

We may contact you to confirm:

• Your name and phone number.
• Your delivery address.
• Product ordered.
• Product size or variant.
• Applicable delivery charge.
• Your availability to receive the order.
• Any access instructions required for delivery.

6. Providing the Correct Delivery Information

Customers are responsible for providing accurate and complete delivery details when placing an order.

This includes:

• A valid phone number.
• Complete delivery address.
• Nearest landmark where useful.
• Correct state, city or area.
• Any important access instructions.

Incorrect or incomplete information may delay delivery or result in additional logistics costs.

7. Contact Before Delivery

Cova Sleep or the assigned delivery partner may contact you before delivery to confirm your location, availability or other delivery information.

Please ensure that the phone number provided with your order remains active and reachable.

8. Receiving Large Products

Mattresses and other large products may require additional planning before delivery.

Customers should make sure there is reasonable access to the delivery location, including:

• Building entrances.
• Doorways.
• Hallways.
• Staircases.
• Lifts or elevators where required.

If there are unusual access restrictions, please inform our team before delivery.

9. Customer Availability

Please ensure that you or another authorised person is available to receive the order at the agreed location.

If someone else will receive the order on your behalf, they should have enough information to identify the order and accept delivery.

10. Missed or Unsuccessful Delivery

A delivery may be unsuccessful if:

• The customer is unavailable.
• The customer cannot be reached.
• The address provided is incorrect or incomplete.
• The delivery location cannot reasonably be accessed.
• The customer is not available to receive the order.

If delivery cannot be completed, a new delivery arrangement may be required.

Additional delivery charges may apply where the unsuccessful delivery results from customer-related circumstances.

11. Delivery Delays

Although we aim to deliver orders within the communicated timeframe, delays may occasionally occur.

Possible causes include:

• Traffic or road conditions.
• Weather conditions.
• Vehicle or logistics issues.
• High order volumes.
• Customer location difficulties.
• Third-party logistics delays.
• Events outside our reasonable control.

If your order is delayed, please contact our customer care team for an update.

12. Inspecting Your Order on Delivery

Where reasonably possible, inspect the packaging and product when your order arrives.

Please check that:

• The correct product has been delivered.
• The correct size or variant has been supplied.
• The packaging does not show obvious significant damage.
• The quantity received matches your order.

If you notice an obvious problem, inform Cova Sleep promptly.

13. Damaged Product on Arrival

If your order arrives damaged, contact Cova Sleep customer care as soon as possible.

You may be asked to provide:

• Your order number.
• Photos of the product.
• Photos of the packaging.
• A short description of the issue.
• Video evidence where reasonably required.

Please keep the product and packaging in the condition received while the issue is being reviewed where practical.

14. Incorrect Product Delivered

If you receive a different product, size or variant from what you ordered, contact our customer care team promptly.

Please avoid unnecessary use or alteration of the product while we review the issue.

15. Changing Your Delivery Address

If you need to change your delivery address, contact Cova Sleep as soon as possible.

Address changes may not be possible once an order has already been dispatched.

A change in delivery location may also affect the delivery fee or delivery timeline.

16. Order Tracking & Delivery Updates

Where tracking information is available, it may be shared with you by Cova Sleep or the relevant logistics provider.

For orders without live tracking, you may contact our customer care team for a delivery update.

Having your order number and phone number available can help us locate your order more quickly.

17. Delivery to Third Parties

If you request delivery to another person, office, reception, security point or authorised representative, delivery may be treated as completed once the order has been handed over to the authorised recipient at the stated delivery location.

Please make sure the recipient is aware that the order is expected.

18. Refused Delivery

If an otherwise correct order is refused because of a change of mind, incorrect size selection, customer unavailability or another customer-related reason, return or additional delivery charges may apply.

If there is a genuine issue with the product or order, contact Cova Sleep so the matter can be reviewed.

19. Returns After Delivery

Once an order has been successfully delivered, any return or exchange request will be handled under the applicable Cova Sleep Returns & Exchanges Policy.

Please review our Returns & Exchanges page for more information.

20. Events Outside Our Control

Delivery may occasionally be affected by circumstances outside the reasonable control of Cova Sleep or our logistics partners.

These may include severe weather, road closures, transportation disruption, government restrictions, civil disturbances, natural events or other unexpected circumstances.

Where this happens, we will make reasonable efforts to complete delivery as soon as practical.

21. Contacting Us About Delivery

If you need help with delivery availability, timing, charges or an existing order, contact Cova Sleep customer care.

To help us assist you quickly, please provide your:

• Full name.
• Order number.
• Phone number used for the order.
• Delivery location.
• Brief description of your enquiry.